Today is my last day of working on reviews for my associates! I have finally completed the daunting chore of getting them done. Three more to deliver by tomorrow. Then it's off to my favorite copy/fax joint Fed-Ex/Kinko's to get my review packet prepared to send off to my DSM so she can then send them to corp. Oh wait........don't forget you'll need three copies of each review. One to keep at the store, one for the associate and one for corporate. Then its time to review all their individual goals for the year! When all we want to do is sell, sell, sell to the customers and make money. You see our company pays out a personal bonus for hitting different dollar amounts of sales. So........my staff really just wants to know did they do well, did they get a raise and can they get back to the sales floor before someone else gets the "money maker" of a customer!
The new reality for our company is now its time to shift gears and not worry about the extra money you can make, lets focus on lots more customers (increase our conversion rate and make a difference in all their lives),not just the $$BIG$$ $penders. This is a hard concept for most of my staff as they are all "Big Money Honey's" looking out for number 1, and in case you haven't figured it out it is all about their paycheck.
We are having growing pains to say the least! Revamp the Bonus structure to reward smaller sales and that will happen with the current staff or cut full time hours to 30 rather than 40, put on more part-time sales people in order to get to more of the customers and we will convert more customers. OK....so I am not being so positive here, but the reality is...I have a well seasoned staff, they know how to sell and they anticipate the tasks and get them done. As a manager I understand and support the company's new direction, see the benefits from the company's POV. From a roll-out stance......it is hard to teach old dogs new tricks and even harder for someone in a sales position (who works commission) to see any benefit to them. So...I may need to invest in a hair color company before its all over!
I am also looking to hire a part-time sales lead to help open and close the store in my assistants absence during her maternity leave. That quest is currently moving in a positive direction with at least applications to review and people to call. I still think my opportunity is to recruit someone fab-u-lous, but one would have to be able to get out of the store for that!
On a much brighter note.....I am seriously looking forward to this weekend. Walking, lifting, reading my oxygen magazine and finishing "The Secret" which I started during our trip back from Florida two weeks ago. My honey is going to visit his son Friday-Sunday and I will be working Fri and Sat, but will have the day off Sunday to do with what I wish. Sleep in.................
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